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Frequently Asked Questions 

Q: Do you provide in-person or online therapy?

A: Both! I see clients in-person at my office in Costa Mesa, CA. I also conduct video sessions for clients located anywhere in CA. I use a secure, HIPAA-compliant system similar to Zoom.

Q: How long are sessions?

A: Sessions are 50 minutes. This is the standard length of a therapy session. If you're interested in a longer session (80 minutes), please contact me for availability and pricing.

Q: How much do you charge?

A: My fee for a 50-minute session is $175

Q: What forms of payment do you take?

A: I accept all major credit cards, as well as cash and check (made out to "Carly Portillo Therapy"). I collect payment at the end of each session. 


Q: Do you accept insurance?

A: I am not contracted as a therapist with any insurance companies. However, I can provide you with a super bill that you can submit to your insurance for possible reimbursement. I suggest contacting your insurance provider to verify if your plan offers compensation for out-of-network psychotherapy services.

Q: What's your cancellation policy?

A: If you need to cancel or reschedule our session, I ask for a minimum of 24 hours notice. Sessions that are cancelled with less than 24 hours notice will be charged in full. 

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